If you are experiencing a problem or have a question regarding the site, please check our comprehensive list of Frequently Asked Questions below.

• Membership


• What's the difference between a Standard membership and an Full Membership?
• Why should I get an Full Membership?
• What are the prices and subscription plans you offer?
• Which credit cards do you accept?
• Why was my subscription automatically renewed?
• I'm having trouble using my credit card. What should I do?
• Where can I post my check or money order to, when I subscribe?
• Will my profile still show up if I end my subscription?

• Profile


• How do I create a profile?
• How do I update my profile?
• I've forgotten my password. How can I get my password again?
• Why am I not getting enough responses from other members?
• How do I cancel my Full membership?
• How can I have my Standard profile removed from the website?

• Photos


• How do I submit my photo?
• How do I know my photos have been uploaded?
• What type of photo formats could I upload or e-mail to you?
• How do I convert my photos into JPG format?
• How many photos can I attach to my profile?
• How important is it to include a photo?

• Search


• How do I look for members?
• How do I change my search results?
• How do I prevent members from finding out that I've seen their profile?
• How can I let other members know that I'm interested?
• Someone is interested in me. How do I find out who it is?
• Favourites List

• Contacting Members


• How can I contact someone I'm interested in?
• Who can contact me?
• How can I check who has contacted me?
• How can I keep track of the members I have contacted?
• How do I send messages to other members?
• How do I initiate an instant audio or video chat?
• What if I want to contact someone who isn't online?